Frequently Asked Questions

Nutrition, very often, does not respond to a coverage of vitamin and mineral needs, as theoretically is calculated by evaluating the contents reported in the tables of the National Institute of Nutrition (LARN). These data, in fact, refer to the freshly harvested product and do not take into account the numerous manipulations to which the foods are subsequently subjected and the consequent progressive impoverishment. Refining, cultivations with chemical products, some types of cooking, the addition of additives and preservatives and all the industrial processes to which the foods are subjected, however necessary to allow their access to the market, have the common characteristic of altering the content and/or safety of the foods themselves.

• Soccer

• Potassium

• Vitamin E

• Chrome

• Selenium

• Vitamin D

• Magnesium

• B vitamins

• Vitamin K

• Zinc

• Vitamin C

• Folic acid

• Iron

• Vitamin A

The LARN (Recommended Nutrient Intake Levels) represent the guidelines for a healthy diet and include a set of principles and recommendations developed by a group of experts in the various aspects of human nutrition, based on the scientific evidence collected on the relationship between nutrition and health.

This information was initially developed in 1943 in the United States (RDA - Recommended Dietary Allowance) and later adopted by many other countries. In Italy the acronym VNR Nutrient Reference Values" (NRVs) is also used, reported in Annex XIII, Part A, point 1 of Regulation (EU) 1169/2011.

Nutritional recommendations aim to protect the population from the risk of deficiency, providing useful indications to evaluate the adequacy of the average diet.

There are several methods of administration to deliver nutrients such as vitamins, minerals and amino acids into our body. The “sublingual” administration route (under the tongue) is the second fastest and most efficient route, after intravenous injection, for the administration of nutrients or drugs. This is because the epithelium under the tongue is very thin and rich in capillary vessels. A nutrient in contact with the sublingual epithelium is absorbed more quickly and in greater quantities directly into the bloodstream without interference and without passing through the digestive system. The degree of absorption also depends on the time spent in the mouth area, which has a total absorption surface of about 200 square centimeters and a pH of 6.2-7.4 (neutral); while the pH of the stomach is much more acidic, with values ​​of 1.0-2.0).

It is estimated that the administration of principles through sublingual spray allows for the absorption of 98% of the dose of product taken. Thanks to this peculiarity, with our sprays it will be necessary to administer much smaller quantities of the principle compared to traditional supplements because almost nothing will be lost.

Obviously, not all nutrients and not all drugs can be administered in this way due to their molecular characteristics (e.g. excessive size).

• Faster absorption speed
• High bioavailability
• Greater effectiveness (amount of nutrient actually available to the body)
• Less amount of nutrient for the same benefit.
• Possibility of integrating multiple nutrients into the same product, and therefore exploiting their synergistic effects
• Much more precise dosing to optimize effectiveness
• Greater shelf life and resistance to atmospheric agents
• Greater ease of use. They are ready to use and do not require preparation (dissolve the sachet in water), water (to swallow the capsule), glass for drinks, shaker for smoothies.

Designed to be administered through both enteric and lingual mucosa, our formulation optimizes the bioavailability of the ingredients. It has an innovative self-preserving liquid form capable of generating a fine micellar dispersion. In practice, we use liposomal micro molecules capable of penetrating cells without difficulty to maximize the absorption of active ingredients that are unstable in water or hypersensitive to gastric pH. We are thus able to convey into the cells those nutrients that by their nature would otherwise be poorly bioavailable. Our glycerol-based formulation allows for high stability of the active molecules. In fact, glycerol, being a molecule of carbohydrate origin, is easily used by our body in a plastic way, in relation to the needs that arise. This technology has been patented (Registration No. 102019000006573 filed on May 6, 2019 at the Italian Patent and Trademark Office) and allows for greater chemical stability of the active ingredients, with specific reference to oxidation, hydrolysis, color variations and flavor stability.

It is estimated that the administration of principles through sublingual spray allows for the absorption of 98% of the dose of product taken. Thanks to this peculiarity, with our sprays it will be necessary to administer much smaller quantities of the principle compared to traditional supplements because almost nothing will be lost.

Obviously, not all nutrients and not all drugs can be administered in this way due to their molecular characteristics (e.g. excessive size).

There are several methods of administration to deliver nutrients such as vitamins, minerals and amino acids into our body. The “sublingual” administration route (under the tongue) is the second fastest and most efficient route, after intravenous injection, for the administration of nutrients or drugs. This is because the epithelium under the tongue is very thin and rich in capillary vessels. A nutrient in contact with the sublingual epithelium is absorbed more quickly and in greater quantities directly into the bloodstream without interference and without passing through the digestive system. The degree of absorption also depends on the time spent in the mouth area, which has a total absorption surface of about 200 square centimeters and a pH of 6.2-7.4 (neutral); while the pH of the stomach is much more acidic, with values ​​of 1.0-2.0).

It is estimated that the administration of principles through sublingual spray allows for the absorption of 98% of the dose of product taken. Thanks to this peculiarity, with our sprays it will be necessary to administer much smaller quantities of the principle compared to traditional supplements because almost nothing will be lost.

Obviously, not all nutrients and not all drugs can be administered in this way due to their molecular characteristics (e.g. excessive size).

• Faster absorption speed
• High bioavailability
• Greater effectiveness (amount of nutrient actually available to the body)
• Less amount of nutrient for the same benefit.
• Possibility of integrating multiple nutrients into the same product, and therefore exploiting their synergistic effects
• Much more precise dosing to optimize effectiveness
• Longer shelf life and resistance to atmospheric agents.
• Greater ease of use. They are ready to use and therefore do not require preparation (dissolve the sachet in water), water (to swallow the capsule),
  
  glass for drinks, shaker for smoothies.

Designed to be administered through both enteric and lingual mucosa, our formulation optimizes the bioavailability of the ingredients. It has an innovative self-preserving liquid form capable of generating a fine micellar dispersion. In practice, we use liposomal micro molecules capable of penetrating cells without difficulty to maximize the absorption of active ingredients that are unstable in water or hypersensitive to gastric pH. We are thus able to convey into the cells those nutrients that by their nature would otherwise be poorly bioavailable. Our glycerol-based formulation allows for high stability of the active molecules. In fact, glycerol, being a molecule of carbohydrate origin, is easily used by our body in a plastic way, in relation to the needs that arise. This technology has been patented (Registration No. 102019000006573 filed on May 6, 2019 at the Italian Patent and Trademark Office) and allows for greater chemical stability of the active ingredients, with specific reference to oxidation, hydrolysis, color variations and flavor stability.

• They improve the absorption and bioavailability of the principles
• In the case of sublingual administration they can also be taken close to meals without the principles being altered by the digestive process.
• They are produced in a self-preserving liquid form (no preservatives and refrigeration methods are needed, so they can be kept at room temperature)
• They consist of a system composed of over 70% by weight of glycerol instead of water.
• They are able to generate a fine micellar dispersion
• They allow the principles to reach our organism more quickly and to act for a longer time.
• They put less strain on the body by avoiding the involvement of the stomach (in case of sublingual administration) in the assimilation process
• They have a pleasant natural aroma that can make them an alternative to dessert at the end of a meal.
• Thanks to the convenient spray they are also suitable for those who have difficulty swallowing common capsules or tablets
• The technology used allows the product to last much longer than common supplements

Liposomes are the first drug delivery system to be successfully applied in clinical practice and these closed lipid vesicles have undergone several technological advances over the last 55 years of existence. Liposomes are spherical vesicles, characterized by a phospholipid bilayer with an aqueous internal cavity. Structurally, their components are phospholipids or amphipathic molecules incorporated with sterols (such as cholesterol) to influence membrane permeability. Therapeutic administration of liposomes alters the biodistribution profile and improves the therapeutic action of various substances. The advantages of using this methodology are several and include: increased efficacy and therapeutic/absorption rate, increased stability due to encapsulation. They are non-toxic, flexible, biocompatible, completely biodegradable and non-immunogenic, whether administered systemically or not. Furthermore, the use of this therapeutic methodology allows a reduction of the toxicity of the encapsulated agents and of the exposure to possible harmful/toxic effects on sensitive tissues. Liposomes are the most common and most studied nanovectors for therapeutic administration. For further information we suggest you read our in-depth section.

Thanks to their particular characteristics and structures, liposomes are intensively used in the pharmaceutical field and in food supplements to promote the absorption of functional substances. The ability of liposomes to isolate their content from the external environment is particularly useful in the transport of substances prone to degradation. They are therefore used to ensure greater bioavailability and chemical stability of all those principles that are poorly available, including many vitamins, proteins and nucleic acids.

Sublingual supplements can be taken at any time of day because they do not pass through the gastrointestinal tract and do not interfere with its normal functioning. The important thing is to make this part of your daily routine. Many people find it easier to take it first thing in the morning as part of their morning routine, but because sprays are easy to use, portable, and do not need to be taken with food or drink, they can be used at your convenience at any time of day.

Yes. All NutraGenix products are designed to work together without any contraindications, except in the case of the elderly who need to take the supplements under close medical supervision, or in the presence of certain medical conditions that require prior consultation with the attending physician. All dosage levels within the sprays are well within the upper safety limit to ensure that there is no overdose when combined.

Are NutraGenix products safe for pregnant and/or breastfeeding women?

Do NutraGenix products have preservatives? Do they contain allergens or artificial substances? Should I contact a doctor before using your products? How can I verify if your products work? Who can use your products? How do I know what dosage to take? What happens if I take one of your products after the expiration date? Where are your supplements manufactured? What is the difference between a drug and a dietary supplement? Are dietary supplements and nutraceuticals the same thing? How long should supplements be taken? How can I be sure that the supplements I buy are safe? Can your products have side effects?

Purchase on E-commerce

Can I place an order without registering?

Yes, you can place an order even if you are not registered on our site as long as you are of legal age. Registering on the site allows you to obtain discount coupons and receive our promotional offers. Registering is quick and easy. Click on “LOGIN” at the top right of any navigation page. This will take you to the “AUTHENTICATION” page where you will only need to enter your email to start registering your account and sign the consent forms for the processing of personal data

From which countries can I buy your products? Do you have stores where I can pick up your products? How can I pay on your e-commerce? Can I pay in cash? Can I buy your products to resell them at my business?

Shipping

Do I have to pay extra for shipping?

Shipping is free throughout Italy for orders over 69 Euros. For orders of a lower amount, charges are applicable as specified in the section dedicated to shipping terms and conditions.

How long does it take for your orders to arrive? Which courier do you use for deliveries? Will I receive an invoice/receipt with my order?

Refund and return

Can I change my mind and return the products I purchased?

As a consumer, pursuant to art. 3 of the Consumer Code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), you have the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 14 days of receiving the product, pursuant to Legislative Decree n. 21 February 2014, n. 21 implementing the European Directive 2011/83/EU on consumer rights.
The return shipment to the Nutragenix srl warehouse is at your expense. You can request it by contacting Nutragenix Customer Service at +39 342 5520104. Nutragenix will organize the collection of the goods via express courier at the agreed address. Requests are usually processed within approximately 1 or 2 working days.
To return the package, you can use the same box in which you received the goods. Seal the box so that you can deliver a package suitable for transport to the courier. Include in the package a copy of the accompanying invoice that you received with your order.
Nutragenix will refund the full price of the purchased product by crediting the same credit card used to pay for the order (minus the cost of return shipping) after checking the returned product, provided that it is returned in like-new condition. In the presence of any damage or tampering not resulting from transport and if the product has been opened by breaking the seals, you will not be refunded.

I received a damaged product or a product that does not match my order. What should I do?

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• +393425520104
• +393514181413
• info@nutragenix.it
• nutragenix.it

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Privacy Policy

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Terms and Conditions

Disclaimer

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While NutraGenix products contain vital nutrients for a healthy mother and baby, we recommend consulting your physician before consuming any NutraGenix supplements during pregnancy or while breastfeeding.

Our products are:

• without preservatives
• without colorants
• without sweeteners (with the exception of liposomal Glutathione which contains Xylitol, of natural origin and Vitamin C which contains Fructose)
• gluten free
• lactose free
• alcohol free
• sugar free

It is not generally necessary to contact a doctor before using NutraGenix products as they are not drugs. However, always inform yourself before buying a food supplement. Verify the information that comes from the manufacturers, as it may be partial or untrue. Obtain material from reliable third-party sources such as scientific publications or government agencies. It is always preferable to ask the opinion of your doctor or pharmacist before taking a food supplement. For any information on NutraGenix products, we invite you to carefully read the content of the information leaflet that is present both on our site and inside the box of the selected product.

The use of food supplements requires consistency in intake, especially in the first supplementary phase. The body needs a few weeks to enter that state commonly called "steady state" (we recommend you read the blog post on this topic) that allows the principles to perform their function at their best. Generally, the benefits are perceived over time thanks to a greater state of general well-being. We recommend that you avoid products that boast "miracle cures", "sensational discoveries" or "new discoveries" such as those that claim to bring benefits, without ever reporting any warnings or side effects, or are based on a "method" or "secret ingredient". These claims are often misleading and the product may contain harmful substances, drugs or contaminants. We also remind you that food supplements should not be considered a substitute for a varied diet and should be used following a healthy and balanced lifestyle.

Our products are formulated for adults. In some cases, reduced dosages are provided for children and/or pregnant or breastfeeding women. In these cases or in the event of the presence of particular pathologies, we recommend that you consult your doctor in advance for the correct dosage.

All our products are accompanied by the essential information to know the correct daily dosage. Through the QR code you can also access the site page where, in addition to the recommended doses, you can read a lot of additional information on the principles included in the product you purchased.

Although we strongly recommend that you take our products consistently, it may happen that you take them after the expiration date. In this case, the only negative aspect you would encounter is a lower availability of the ingredient since over time the substances progressively decrease their effectiveness.

Our supplements are produced in Italy, in a specialized laboratory with a strong know-how in the development of food, dietary, phytotherapeutic and nutraceutical supplements in various forms. For over 50 years the laboratory has developed and created the formulations of its products in a perfect balance that combines efficacy and safety, innovation and tradition, research and development, quality and guarantee. Each food supplement is followed by the project manager, the formulator and an expert in regulation.

Food supplements promote conditions of well-being by supporting the physiological functions of the organism, while drugs restore, correct and modify physiological functions by exerting a pharmacological, immunological or metabolic action.

Yes. In particular, nutraceuticals are foods that, containing certain constituents, can legitimately claim, under food legislation, specific beneficial effects on the body, even involving the reduction of a disease risk factor. In this sense, food supplements, as a concentrated source of nutrients or other substances with a nutritional or physiological effect, are equivalent to nutraceuticals, but made in pre-dosed form such as tablets, capsules, vials, sachets, etc.

There is no set time for taking supplements since each person has different needs. In general terms, it could be said that to live a full and healthy life (therefore satisfying metabolic needs) they should never be suspended, but simply varied [quantitatively or qualitatively] based on the seasonality that one finds oneself facing. The supplement was once considered a food supplement; today it is more correct to say that it is a food complement due to the circumstance that foods are increasingly subject to processes and processing phases, and are therefore deprived of the nutrients that only a good supplement can give us.

Because, following their development, each product is notified to the Italian Ministry of Health, which is among the most attentive in controls relating to the healthiness of "food" products. Because they have a process quality certification system (UNI EN ISO) that does not allow their placing on the market if the declared components are dangerous for sale to the public.

Unless otherwise indicated, our products have no contraindications.

Vitamin or antioxidant principles do not in themselves have any contraindications.

If problems do arise, they are related to an overdose of fat-soluble vitamins that tend to accumulate in our bodies.

Today it would be very difficult to have problems with overdose, since external pollutants, as well as stressors of the human body are constantly increasing, causing the above-mentioned principles to wear out much more easily than in the past.

It is easy to fall into contraindications if the supplements are taken by patients WHO ALREADY HAVE COMORBBILITIES or PREVIOUS PATHOLOGIES (for example, glomerular filtration problems at the renal level or intestinal pathologies such as Crohn's disease) even if this does not depend on the intake of the supplement itself.

In order to avoid unnecessary complications, it is best to contact specialists in the nutritional and nutraceutical sector to receive a personalized integration protocol in relation to your clinical condition, which is what is carried out at the Roman headquarters of Nutragenix.

Yes, you can place an order even if you are not registered on our site as long as you are of legal age. Registering on the site allows you to obtain discount coupons and receive our promotional offers. Registering is quick and easy. Click on "LOGIN" at the top right of any navigation page. This will take you to the "AUTHENTICATION" page where you will only need to enter your email to start registering your account and sign the consent forms for the processing of personal data

At the moment, it is possible to purchase NutraGenix products only from Italy.

The point of sale where NutraGenix products can be purchased is in Rome, in the Parioli area, Largo Messico 7 00198.

You can pay for NutraGenix products with most major credit cards. You can also pay by bank transfer.

You can pay in cash, within the limits established by law, only if you choose the payment on delivery method. In this case, the payment will be made, with a small surcharge, directly to the courier.

No. In order to resell our products you must be an authorized reseller and meet certain requirements. Nutragenix reserves the right to evaluate requests from interested parties and authorize resale.

Delivery times vary depending on the delivery location.

If the Product is available in stock, delivery to Italy will take place within 48 hours (or 72 for islands and smaller towns) from the moment payment for the Product is received.

We have chosen DHL Express as our exclusive partner, which operates in compliance with current hygiene and health regulations, and adopts a self-control manual based on the principles of the HACCP system, with the aim of achieving a higher level of safety in food transport.

DHL Express works with the commitment to provide Italian agri-food products with the quality guarantees and control necessary to place safe food products on the market.

DHL Express service for the food sector is characterised by:

RELIABILITY, CAPILLARITY and TIMELINESS, with transport solutions that ensure priority management in the delivery of food products.

We join DHL GoGreen for its qualities:

• Simple: Any of our customers can ship with zero impact.
• Recognizable: A GoGreen shipment is recognizable by the recipient, making the sender an environmental advocate.
• Visibility: A DHL GoGreen customer can demonstrate its sustainability contribution through its social channels, its publications, its institutional website, its Online Shop.
• Concrete: DHL invests its customers' GoGreen contributions in Carbon Credits that can be included in sustainability reports.

Yes, of course! Upon completion of the order, you will receive, depending on your needs, a receipt or a courtesy copy of the invoice to your email address. The invoice will be forwarded via the exchange system of the Revenue Agency.

A courtesy copy of the invoice will be made available on the site in your reserved area once the order has been processed.

In the event that you find damage to the packaging and/or the product or a mismatch in the number of packages or indications, you can notify us within 5 working days via the Contact section of the site, or by sending an email to info@nutragenix.it or by calling the number +39 342 5520104. Requests are usually processed within approximately 1 or 2 working days.

If the packaging is damaged upon delivery, we remind you that you must write "Accepted with reservation" on the courier's delivery receipt. In fact, if this wording is missing and the product is damaged, the courier will no longer be held responsible regardless of whether insurance is present or not.